Leadership review · Beth

KristineService

Rolling four months, Apr 2026Jul 2026.

Corrective focus — Jul 2026

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Monthly scorecard

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KPIApr 2026May 2026Jun 2026Jul 2026GoalMoMStatus
Work Orders Created↑ better
Work Orders Completed↑ better
% Completed in 14 Days↑ better
Avg Response Time↓ better
Revenue↑ better
Margin %↑ better
Emergency Response↓ better
First-Time Fix %↑ better
Callbacks↓ better
Open Over 30 Days↓ better

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    Values are entered by hand for now. Operational dashboard still reads the uploaded workbook.